Domain not working, what could be the reason?

Domain not working - what is the cause and what to do?

Below are the basic steps to understand when and whom to contact:

1. Check if the domain name is pinged from your PC (run: ping Your_Domain in the command line). If the domain is pinged to the correct IP address and does not work, then the problem may be on the server side and you need to contact technical support

2. If the ping fails, check if the domain registration period has not expired.

3. Using any whois service, check if the DNS for the domain is correct.

4. Check whether the DNS has created a domain zone and whether it has the correct IP address.

5. If the site does not work only from your computer, it is possible that your IP address is blocked on the server. You need to provide your IP address for the technical support service to check. Find it by visiting the page:

6. If you are our customer and you cannot find out the reason for the domain name malfunctioning yourself, you can contact our technical support service at any time and they will always help you find out the reason.